Birches RVA

Terrible management!!! I moved out as soon as my lease ended. During my lease, it was hard to get in touch with them. They answered maybe 1 out of 3 or 4 emails that my roommate and I sent, and the front office lady wasn't there half of the time when we came to talk to her DURING office hours. We submitted a few maintenance requests, but they either just marked them as "completed" without fixing the issues or only did 1 of the many things in the work order and called it finished. I submitted 1 request when I moved in, and it was not done when I moved out. They were very unreliable during emergencies. They couldn't even install the washer properly, and it flooded my apartment TWICE!! When we called for emergency maintenance, they gave us a vacuum to clean up ourselves. The maintenance g

I’m Tara Hartso and this is my third year at The Birches. I love the area and the neighborhood. It’s quiet and peaceful. Any maintenance issue I’ve had, has been resolved quickly and efficiently. Management has always been professional and transparent. During this pandemic I became unemployed and both property managers worked with me when paying rent became extremely difficult. Barry checked in with me every week, not only concerning payment but concerning my well being. And our newest manager Arely put me in touch with several organizations to help with rental assistance. She is so kind and generous! She is patient and works HARD to satisfy the needs of all residents. It feels awesome to live in a community where management CARES and will help you, not harass you to pay rent during such u

I lived here for 3 years and absolutely loved it. It was my boyfriend and I's very first apartment together and was perfect for the two of us! Arely was always so kind and helpful in the office, and Alvin was super efficient when dealing with any kind of maintenance request we may have had. We truly will miss them and the apartment!

I moved in here August 2019, and the previous property Barry was an absolute delight. There were a couple issues when I moved in and he handle them swiftly. When I was having an issue with my bank account that affected my rent payment, he left a note on my account and I was able to take care of me. He was the best property manager EVER!! I'm not quite sure when the switch over happened, possibly a the beginning of July 2020, but this new property manager has not lived up to the expectations that Barry has set. For example, she is very difficult to get a hold of UNLESS its about rent or resigning a lease. I had a pest problem and emailed them about it on July 3, on July 7 I got a reply stating they would be there that same day. The pest people did not come until 7/14. And I'm not even sure

Lived here for a year and was the first occupant in my newly renovated apartment. Had some slight issues with bugs and other issues in the first couple weeks but with some communication to maintenance, it was resolved rather promptly. Neighborhood for the most part is rather quiet, aside from the typical highway noise and any events going on at the college down the street. Just watch your step on any grassed areas, not everyone cares enough to pick up after their dogs. Dog park out in back was a nice play for mine to run around and get his energy out, but it needs a lot more upkeep in terms of any trash pickup, as my dog sliced his paw open on shards of glass that were out there. Went out with a small cardboard box the next day and managed to fill it nearly half way with glass that was b