Bank of Hope

I went inside the branch to find out the checking information the first thing that she asked me. Did you take a picture for our bank sign? I said yes because that’s a pretty unique name then she said why I said you should not ask me because this is not in North Korea. this bank is Korean bank if they have a problem why they are doing business in America.

Relationship banker rep lied about offers. Disconnect between what’s on website and in branch, big freaking waste of time. Also felt like I was not welcomed. Will never do business with this bank or branch again. If I could give a negative rating I would.

The service of this branch is exceptional! The staff was very welcoming and went above and beyond to guide me and provide services that I had not even asked for. The branch manager Nicole Kim answered all of my questions even though I was a small account holder. I highly recommend their services, they are very nice!!!! :)

I have added other banks for External Transfer and got a confirmation that 2 micro deposits worked well, so other banks are connected. But, on Bank of online banking it says, the bank TO send money to is Bot selected, and on the other bank, it says the Bank of Hope is not verified! How come ? When your system is down, how long we customers are locked in from the online banking ? Today, around 4 pm, I heard that your system was recovered! Then, how come doesn't it work, yet ?

Nothing compares to their customer service! Very friendly and very courteous staff! Would not go to a different bank!