Attain Shockoe

I honestly don’t understand some of the negative reviews about this complex. I’ve lived here since August 2025 and waited to write a review so I could share an honest experience. Although I was initially hesitant to move here because of comments about roaches, my apartment is treated every three months; as a preventative and I have never had any issues. While there was a change in property management, the staff has remained largely the same, with just two new employees who have actually made the community even better. Any issue I’ve had has been resolved within two days. Maintenance is extremely responsive, professional, and always kind. The carpet in common areas that many reviews mentioned has been removed, and the hallways now feature beautiful hardwood flooring; a great example of ma

Just had the absolute best, most caring experience with Brian and Alicia from Attain. Shockoe. I had been majorly stressing about renewing my lease at Cedar Broad, but Brian was above and beyond so kind and compassionate about my situation and gave me peace of mind that I am so grateful for. I’ve lived in a lot of apartments in a lot of places over the years, and I’ve honestly never met someone as caring as Brian. Having people in a leasing office like Brian and Alicia can make such a difference in terms of having an apartment complex feel like a home. These two actually care about the tenants’ well-being, and that is so refreshing.

Thanks to Nikiya for all her help with my lease renewal. She is amazing and resolved my issue extremely fast. The new staff here is amazing and goes above and beyond with their customer service. Brian King is also amazing, his helpfulness and caring and personality are amazing.

I've been living here for about 6 months and I've had a great experience with the staff and have gotten to know some of my neighbors. I love the area, and the convenience to my job. Despite the noise level from next door and across the hall from time to time, its been a pleasant experience. However, I am constantly having to remind them that my trash is not getting picked up. At least 2-3 times a week it is not picked up. And right now, I'm having an issue with a water leak in the wall of my laundry area. I reported it a week ago, and it took 3-4 days for anyone to even come look at it, and now, the washer and dryer are pulled out of the closet, there is a hole in the wall, Where I assume the leak was repaired, and I've had a a loud blower fan and a dehumidifier non stop for 4 days. No one

I arrived home late this evening and was having a phone conversation with a colleague about my master bedroom bathroom as I was getting out of my car. I was explaining that when I arrived from work, the night before, water was on the floor. Thankfully, the water was clean and clear and due to the late hour, and being exhausted, I simply used towels to clean up the water and used the other bathroom instead figuring id just put in a work order at some point over the weekend. After I got into the building, a young man introduced himself said he was on call with the maintenance team, identified himself as Jordan, and said he wasn't trying to be in my business but he overhead my dilemma and said although he knew it was late, he would be willing to help see what was causing the issue. Not only