Atlas House Apartments

I had an amazing experience with Atlas Housing, and I especially want to highlight Vicky Shao for going above and beyond in every way. She made the entire process smooth, stress-free, and genuinely enjoyable. Vicky Shao worked hard to meet all of my needs and helped me find the perfect two-bedroom, two-bath apartment. She did everything she could to make sure we felt secure, confident, and happy with our decision. Working with her as my leasing agent was such a positive and uplifting experience her spirit, professionalism, and dedication truly stood out. I’m incredibly grateful for her support and would highly recommend Atlas Housing, especially if you get the chance to work with Vicky Shao.

My husband and I moved to Atlas House in July 2023, signing an 18-month lease with a discount and it seemed great at the time, but looking at current rates, we definitely overpaid. 1. Property Management & Staff We had five different property managers throughout our lease. Andrew was great & really tried to accommodate everyone and make it a better living situation, but left quickly unfortunately. Denise (the current manager) was very kind and I think she is trying to make it a better complex and we wish her all the luck, she was super helpful during move-out as well. Early set into moving there, incentives were offered in exchange for positive reviews, which felt odd. Security guards weren’t very attentive, except for Jesse, who went above and beyond to ensure my safety at night as I wor

The Property managers and security have been the highlight of solving problems here. They make things quick and simple to understand. The only loud noises come from normal outside hustle and bustle of the city. In addition to the outside hot tub, gym, grill and patio section; the location is perfect for being just outside the city and its enjoyable to walk around. There's even a small event location directly in front of the building if you want some easily assessable entertainment.

Since the new manager, Shala Jones, took over at Atlas House, things have gone downhill. She takes frequent days off, rarely replies to emails, and even when I spoke to her in person, she couldn’t remember which issue I was referring to, even though I clearly mentioned my unit number. Maintenance requests are left unresolved, and overall management feels careless compared to the previous manager, Denissee, who was always professional and responsive. The only positive part has been Jesse, the security guard. He’s genuinely helpful, always looks out for residents, and actually cares about keeping everyone safe, unlike some of the other staff who tend to ignore issues. Jesse deserves recognition, but management really needs serious improvement.

Regarding AtlasHouse by Tripalink - there are honestly good things about this place like the spa and roof top but half the time you want to use the amenities they do not work, yet rent/utilitiy bills keep going up. Flies/Gnats everywhere despite apartment unit is clean; there is clearly a pest issue at this complex (see photo). The trash valet option causes the hall ways to smell really bad because people keep their trash all day outside waiting for trash valet service. Fire pits do not always work and the temperature of the water in the jacuzzi is cold often. Sucks when you want to invite people over and this happens over the weekend. There are damaged furniture and broken lamps lying on the floor of the rooftop completely unmaintained. Half of the gym equipment never works. Tripalink see