American Pacific Mortgage (NMLS #1850)

This was not a cosmetic remodel or a weekend project. This was an investment property—a serious financial commitment we took on to build long-term stability for our family. We trusted American Pacific Mortgage to handle a complex renovation loan responsibly. What followed was one of the most stressful and damaging experiences we’ve ever faced. After the loan closed, communication deteriorated, coordination broke down, and basic oversight disappeared. Issues went unresolved, timelines slipped, and accountability at the corporate level was extremely difficult to obtain. The situation became so unstable that we were forced to secure replacement capital just to protect the project and limit further damage. We had to escalate repeatedly just to get attention—something no borrower should have t

I wish I could give Marjorie and her team 5 PLUS stars. Navigating the complexities of Covid, and facilitating a flawless refinance proves once again how great they were to work with. Marjorie, thank you once again for your hard work and dedication to providing the best possible service any customer could hope for. Much love and gratitude from our family!

Justin Hahn was the best guy I could talk to when purchasing my home. I received top customer service from him in helping me close my VA loan. A fellow military man, he could not have done better work for me. He answered every call and questions I had throughout the buying process. Most everything went completely smooth and I appreciate his hard work! I would recommend Justin Hahn for your home purchasing needs to anyone seeking to buy. Thank you Justin Hahn for helping to make some of my dreams come true! I will be calling him again for my next purchase 100% because I respect what a great job he did for me. :-)

My experience with Tracy has been outstanding. I have worked with her on 2 deals so far and she is fantastic. Extremely helpful throughout the process and always has a positive attitude to any problems that may arise. Whenever I needed questions answered, she is very quick to respond and help me out. Can't wait to work on more deals with Tracy.

Sandy and Tracy were so wonderful to work with. Going through the mortgage process is an arduous experience and they made it easy breezy. They were always in communication along the way and very quick to respond when I had questions. Their professionalism and constant communication made it so easy for us to get excited about our home purchase! A great big thank you to both of them and the AP Mortgage team! Rozann