18Eleven Frankford

DO NOT MOVE HERE. Upon move in the apartment reeked of paint fumes, the kitchen, fridge, and freezer were crawling with dead and alive German roaches. 2/4 stovetop burners didn’t even work. I’ve lived here for almost 4 months and NEVER had a working dishwasher, they continue to give me the runaround and can’t give a straight answer to when I’ll ever get the replacement and they don’t offer “vouchers or discounts” so I’m paying full rent still for this, they’ve even told me it wasn’t a priority to them because something else came up. The location is great and this place had so much potential if management wasn’t awful. There’s better places out there, don’t come here. I wish my lease ended sooner.

I’ve been reporting this issue for two months, and I don’t know what else to do to get an immediate solution. Do I have to wait until the humidity and rust make me sick for them to do something about it? This management is evil, inefficient, and incompetent. I’ve gone to the office many times to report the problem to the manager’s assistant, Mrs. Sara, who is a person that completely lacks empathy. Apparently, she doesn’t pass on the requests to the maintenance team, because this is not the only issue I’m dealing with — I also have a locker with no door, and they haven’t fixed it. My question is: aren’t they the ones failing to fulfill their part of the agreement? Because as a resident, I pay my rent on time, but the property doesn’t hold up its end of the deal. To any future residents co

IF YOU ARE CONSIDERING THIS APARTMENT, I STRONGLY RECOMMEND LOOKING ELSEWHERE. My sister and I have lived here since April 2025, and from the very first day, we experienced multiple issues. Outlets stopped working, and the heat/AC only function on one side of the apartment. Despite repeatedly reporting these problems to the office staff, our concerns were either ignored or dismissed. To this day, none of these issues have been resolved. It also took management two weeks to address an EMERGENCY maintenance request for our kitchen sink. Most recently, we were informed of a supposed past-due balance of $500 that was only “discovered” on 11/21/25, just as the next month’s rent is approaching. The management team has consistently demonstrated a lack of professionalism and communication. When

Overall a good experience. Moved in about a year ago. Never had any serious problems. They’re slow to fix exterior problems and seem a bit unorganized overall. Nothing that is really a big concern just kind of annoying. I did love my unit. Nice layout a bit outdated but nothing crazy. Overall I would renew if it wasn’t so far from work.

Very terrible place to live, not even the luckiest person alive would have a good experience with this apartment complex. I lived there for over a year and the only growth I saw was mold and rat droppings. The management and maintenance staff is almost nonexistent, with the exception of one person who supposedly worked there but never got anything done. Every single issue went unsolved, even the hole in my patio that almost broke my ankle. You WILL encounter if not the same issues, something else if you decide to live here. Please save your money and peace of mind by living anywhere else but here. Thank you 18 Eleven for absolutely nothing but making me realize my family deserves better than living in filth. <3